This Refund Policy explains how refunds are handled for digital products, courses, and services (collectively, our “Services”) provided through The Household Documents Workshop website and hosted by Thinkific Lab Inc.’s online course design and hosting platform. 

By purchasing a product or service, you agree to this Refund Policy and acknowledge that our Services are digital content delivered immediately. 

Digital Content and Right to Cancel

Under UK law, consumers normally have 14 days to cancel distance contracts. 

Because our Services are: 

  • Fully digital, and 

  • Accessed immediately upon purchase 

You acknowledge that your statutory 14-day cancellation right is waived. Please review Service details carefully before purchasing. 

Refunds in Exceptional Circumstances

Refunds may be provided if: 

  1. We cannot deliver the course due to technical or administrative issues 

  1. Significant technical problems prevent you from accessing the course 

To request a refund, contact us within 7 days of purchase. 

Refunds will be processed to the original payment method within 14 business days. 

Voluntary / Discretionary Refunds

We may offer discretionary refunds in exceptional circumstances (e.g., course not suitable). 

  • These are not guaranteed 

  • Processed at our sole discretion 

Completed Services

Refunds are generally not provided once a Service is completed unless there is a demonstrable issue preventing learning. 

How to Request a Refund

Provide: 

  • Name and email used to purchase the course

  • Course name and date of purchase 

  • Reason for the request 

Updates

This policy may be updated; check the “Last updated” date. 

Contact Information

Inquiries related to refunds can be sent to: 

Last Updated

October 1, 2025